CEO wants to increase integrations so users never have to leave the collaboration platform to get work done.
Slack is steering into the idea that there’s no going back to the old way of working and taking on the more challenging element of remote work. The collaboration platform is building new features to make it easier to onboard new employees and work with outside partners.
Stewart Butterfield, CEO and co-founder of Slack, opened the two-day Frontiers conference on Wednesday. He said that the company’s next phase will focus on closing the gaps between productivity software and building new workflows instead of reinventing old ones. He described the familiar task of taking a screenshot of a graph or image from one system and pasting it into presentation software and then emailing the document for review.
“Sometimes the task will be improving step 3 and sometimes the goal is skipping from step 1 to step 11,” he said.
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He also used the example of a recruiter hiring a new employee and then completing a workflow that spans several business systems and requires email updates as well.
“These productivity gaps are everywhere and whenever we find one we think there are opportunities for improvement,” he said.
Another focus is creating tools that allow synchronous processes to be asynchronous. He used the example of a daily check-in and showed a series of video updates. The idea is that team members could post a video update wherever it’s convenient and other people could consume that update when it is convenient for them
Nearly four hours after reporting that some users were experiencing performance issues on Slack, the company said it’s seeing signs of improvement but “we’re not out of the woods yet.”
Slack said Monday its service is having performance issues — which could mean trouble for the many companies that rely on the workplace communication tool to keep remote teams running.
The company noted around 10 am ET that some users might be experiencing slowness with the Slack’s desktop, mobile and browser applications. It said the issue was causing delays in some messages and calls. About two hours later, Slack said some users may be unable to connect to the service, while others are still experiencing “general performance issues,” adding that the company is “continuing to dig in on our side” and will provide updates.
It later said some users may be unable to connect, and the search function was also affected. Just after 2 pm ET, the company added that it continues to “see improvement, but some users may still be experiencing delays,” and that it would continue providing updates.
With millions of people unable to work in their offices, Slack and rival Microsoft Teams have become crucial communications tools to keep many businesses up and running during the pandemic. Slack has more than 12 million daily active users, including many major tech companies and news organizations.
“Our teams are aware and are investigating the issue,” a Slack spokesperson said in a statement to CNN Business. “We know how important it is for people to stay connected and we are working hard to get everyone running as normal. For the latest updates please keep an eye on @slackstatus and status.slack.com.”
Slack declined to say how many users are affected. The website Down Detector listed as many