Queensland police say the online border declaration pass is malfunctioning for some border zone residents attempting to enter the state.
It comes just hours after Queensland eased border restrictions to allow residents in areas of northern New South Wales to enter the state without undergoing quarantine.
Gold Coast Police Chief Superintendent Mark Wheeler confirmed locals in some of the newly added northern New South Wales areas were not being recognised by the system.
He said the glitch was due to an overload of information in the system and was impacting up to seven suburbs.
“Unfortunately there’s been a couple of IT issues around some suburbs, the relevant government department is working through that now as we speak,” Chief Superintendent Wheeler said.
“It’s been a mammoth task by housing and public works.
“All Queensland postcodes for the entire state have had to be loaded into the system so understandably there’s a lot of stress on the system but they’re working through it.”
Police said Queensland residents intending on travelling within the New South Wales border zone and re-entering Queensland, would need to apply for the updated X pass, also known as “Border Zone Resident Declaration Pass”.
Chief Superintendent Wheeler said efforts were being made to fix the glitch.
Police said anyone affected could show proof of their address at the border and would be able to apply for a pass in person.
‘It should have been ironed out’
Ballina Councillor Eoin Johnston was booked in for a surgical procedure at a Gold Coast hospital but the glitch in the online system told him his address was outside the border zone.
He drove to the border not knowing if he would get to his appointment.
“I got up early, before 5:00am. I was on the computer, I went through the procedure, I