Low-code platform Airkit designed to improve customer engagement announced today that it is coming out of stealth and that it has already raised $28 million since it was created in late 2017. The funding was raised from investors Accel, Emergence Capital, and Salesforce Ventures.
According to Airkit’s cofounder and CEO Stephen Ehikian, him and his cofounder Adam Evans noticed that over the last few years the relationship between companies and their customers was changing pretty rapidly, particularly in that customers were making more and more decisions based on products that offered a hyper personalized end-to-end digital experience that was fast and convenient.
“When you think of the winners its Amazon in retail, Uber in transportation, Netflix in media,” cofounder and CEO Stephen Ehikian says.
According to him, for the 99% of the companies that werent those companies they were just struggling with bad customer experience.
“We saw an opportunity that if we could help those companies cross the chasm and provide a more personalized and digital experience with their customers that would be a copetitive advantage,” Ehikian says.
Ehikian says that Airkit solves three problems: companies having a lot of customer data which sit in disparate sillos and which dont talk to another, the challenges of building an end-to-end digital experience, and delivering those experiences across any conversation channel.
Airkit is also developing pre-built components with templates for the most common customer workflows and offers a theme builder.
“We try to simplify the building of customer applications,” Ehikian says. “Today the way companies solve this is to throw engineers and build bespoke custom apps which takes months and years to build, and it’s hard to maintain over time.”
Airkit generates revenue by charging based