By Krista Glantschnig, VP, GTM, SAP Litmos
As we embark on this final quarter of 2020, there are countless lessons to be learned from one of the most tumultuous, trying, and troubled years of our lives – by anyone’s standards. There’s good reason to hope for a slow and steady recovery (economic, public health, global morale) through 2021, but in the meantime, gleaning some wisdom from the previous three quarters seems a worthy exercise.
2020 proved that business environments can change unexpectedly and are less in our control than we might like to think. 2020 rewrote the rules of the game, forcing all players to reinvent aspects of themselves and giving competitive advantages to those who adapted fastest. It also opened opportunities for brand new players who saw emerging market gaps and jumped in to fill them.
Even at the beginning of the COVID-19 crisis, companies started scrapping their 2020 plans and creating new ones to address the many challenges at hand – transitioning to all-remote workforces, preparing for disrupted supply and demand chains, adjusting to budget constraints, and training for new skillsets and processes, including health and safety protocols.
The business changes we experienced this year feel somewhat different to previous disruptions throughout the years – like digitalization. This time, each and every one of us feel the adjustments not just professionally but in our personal lives as well. Plus, the changes have affected most industries and the public sector – travel, retail, hospitality, education, healthcare – in ways that are all tangible, all palpable, and all at once.
The Art and Discipline of Adaptivity
Organizations are as strong and successful as the adaptivity of their people and ecosystems. Companies that can’t change quickly won’t make it. To stay competitive, organizations need adaptable people engaged with flexible, agile systems