Low-code platform Airkit designed to improve customer engagement announced today that it is coming out of stealth and that it has already raised $28 million since it was created in late 2017. The funding was raised from investors Accel, Emergence Capital, and Salesforce Ventures.
According to Airkit’s cofounder and CEO Stephen Ehikian, him and his cofounder Adam Evans noticed that over the last few years the relationship between companies and their customers was changing pretty rapidly, particularly in that customers were making more and more decisions based on products that offered a hyper personalized end-to-end digital experience that was fast and convenient.
“When you think of the winners its Amazon in retail, Uber in transportation, Netflix in media,” cofounder and CEO Stephen Ehikian says.
According to him, for the 99% of the companies that werent those companies they were just struggling with bad customer experience.
“We saw an opportunity that if we could help those companies cross the chasm and provide a more personalized and digital experience with their customers that would be a copetitive advantage,” Ehikian says.
Ehikian says that Airkit solves three problems: companies having a lot of customer data which sit in disparate sillos and which dont talk to another, the challenges of building an end-to-end digital experience, and delivering those experiences across any conversation channel.
Airkit is also developing pre-built components with templates for the most common customer workflows and offers a theme builder.
“We try to simplify the building of customer applications,” Ehikian says. “Today the way companies solve this is to throw engineers and build bespoke custom apps which takes months and years to build, and it’s hard to maintain over time.”
Airkit generates revenue by charging based on the subscription license to the platform to build any applciation, and then it charges based on usage pricing for the volume.
According to Ehikian, Airkit is a direct to consumer business that is focused on driving revenue or reducing cost in the contact center.
Its clients currently include Canadian online food delivery platform SkipTheDishes, carsharing company Turo, and roadside assistance company Agero among others.
Ehikian, who graduated from Stanford’s GSB, met his cofounder Adam Evans (Airkit’s CTO), while both worked at data company RelateIQ. Evans had previously cofounded RelateIQ with Accel partner Steve Loughlin (who now led an investment in Airkit), and they sold the company to Salesforce in 2014 for $390 million.
Post-acquisition Ehikian and Evans both worked on Salesforce intelligence technology Einstein, until 2017 when they left to work on Airkit. In late 2017 they raised a $7 million seed round led by Accel. The Palo Alto-based Airkit currently counts 50 full-time employees, and it raised a $21 million in A with Emergence Capital in January of this year.