Tag: gaps

07
Oct
2020
Posted in software

Slack’s next phase is to close productivity gaps between humans and software

CEO wants to increase integrations so users never have to leave the collaboration platform to get work done.

slack-events.jpg

At the company’s Frontiers 2020 conference, Slack CEO Stewart Butterfield said his vision for the next iteration of the platform will connect the productivity gaps between humans and software.

Image: Slack

Slack is steering into the idea that there’s no going back to the old way of working and taking on the more challenging element of remote work. The collaboration platform is building new features to make it easier to onboard new employees and work with outside partners.

Stewart Butterfield, CEO and co-founder of Slack, opened the two-day Frontiers conference on Wednesday. He said that the company’s next phase will focus on closing the gaps between productivity software and building new workflows instead of reinventing old ones. He described the familiar task of taking a screenshot of a graph or image from one system and pasting it into presentation software and then emailing the document for review.

“Sometimes the task will be improving step 3 and sometimes the goal is skipping from step 1 to step 11,” he said. 

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He also used the example of a recruiter hiring a new employee and then completing a workflow that spans several business systems and requires email updates as well. 

“These productivity gaps are everywhere and whenever we find one we think there are opportunities for improvement,” he said.

Another focus is creating tools that allow synchronous processes to be asynchronous. He used the example of a daily check-in and showed a series of video updates. The idea is that team members could post a video update wherever it’s convenient and other people could consume that update when it is convenient for them