Tag: disconnects

11
Oct
2020
Posted in software

Alexander: What to do if phone-to-car software link disconnects

Q: I recently bought a new 2020 Hyundai Tucson. At the time, my phone, a Sprint Samsung Galaxy S7 Edge, seemed to work with the car (the Android phone icons are shown on the car’s display screen.) But now, when I want to use the phone-to-car connection for navigation, the phone takes a long time to connect to the car and soon disconnects. After two visits to the car dealership, I was told that my phone appears to be too old to connect with the newest car technology. I don’t consider a phone introduced in 2016 to be outdated, and after buying a car I’m not ready to buy a new phone, too. What do you suggest?

Lori Larson, St. Paul

 

A: Your Galaxy S7 Edge phone may not seem outdated. But when you connect your 2016 phone to your 2020 car via the “Android Auto” software, the age difference may matter.

The first thing you should do is make sure your phone meets the basic phone-to-car connection requirements for Android Auto. Google says your phone needs to have version 6 or higher of its Android operating system, but Hyundai says you need Android version 7.

Here’s where updating your phone becomes important. The Galaxy S7 Edge came with version 6 of Android, and with operating system updates available from Sprint (now merged into T-Mobile) your phone should have progressed to version 7 and then version 8 (the latest version your phone can use.) If you haven’t downloaded those upgrades, do so and see if it helps.

If the upgrades don’t solve your connection issue, you may be facing the tech industry problem of “backward compatibility” (the ability of new gadgets to work with older ones.) While Google says your Galaxy S7 Edge phone should be compatible with your new