Nearly four hours after reporting that some users were experiencing performance issues on Slack, the company said it’s seeing signs of improvement but “we’re not out of the woods yet.”
Slack said Monday its service is having performance issues — which could mean trouble for the many companies that rely on the workplace communication tool to keep remote teams running.
The company noted around 10 am ET that some users might be experiencing slowness with the Slack’s desktop, mobile and browser applications. It said the issue was causing delays in some messages and calls. About two hours later, Slack said some users may be unable to connect to the service, while others are still experiencing “general performance issues,” adding that the company is “continuing to dig in on our side” and will provide updates.
It later said some users may be unable to connect, and the search function was also affected. Just after 2 pm ET, the company added that it continues to “see improvement, but some users may still be experiencing delays,” and that it would continue providing updates.
With millions of people unable to work in their offices, Slack and rival Microsoft Teams have become crucial communications tools to keep many businesses up and running during the pandemic. Slack has more than 12 million daily active users, including many major tech companies and news organizations.
“Our teams are aware and are investigating the issue,” a Slack spokesperson said in a statement to CNN Business. “We know how important it is for people to stay connected and we are working hard to get everyone running as normal. For the latest updates please keep an eye on @slackstatus and status.slack.com.”
Slack declined to say how many users are affected. The website Down Detector listed as many
Experts say Justin Trudeau’s Liberal government is going to have a challenging time coordinating between different departments to roll out funding for broadband internet projects as the Canadian Infrastructure Bank (CIB) announced $2 billion to connect Canadians.
Trudeau, with Infrastructure Minister Catherine McKenna, and Michael Sabia, chair of the board of the CIB, announced Thursday the $10 billion CIB’s growth plan in an effort to support Canada’s COVID-19 economic recovery.
The additional $1 billion from the CIB that was announced in the 2019 budget, will connect about 750,000 homes and small businesses to broadband services in “underserved communities,” over the next three years. Sabia said funds from today’s announcement will be rolled out by the end of 2020.
John Lawford, executive director and general counsel of the Public Interest Advocacy Centre, said in an interview that while the announcement is positive, it is more of a political move under the “excuse of COVID.”
“I haven’t seen a coordinated government thing. This is yet another sort of political layer of funding on top of all the other political layers of funding on top of the very inadequate CRTC fund,” Lawford said.
Since 2016, the government has announced various funds to help connect more Canadians to broadband services. This includes the $585 million Connect to Innovate program administered through the Innovation, Science and Economic Development Ministry; the $1.7 billion Universal Broadband Fund administered through the Rural Economic Development Ministry; and $2 billion that would be brought in through private investment announced in the 2019 budget.
The CRTC also announced its own $750M Broadband Fund in late 2016.
In the 2019 budget, the government pledged to connect 100 per cent of Canadians to broadband internet services by