Tag: customers

12
Oct
2020
Posted in website

‘Banks Never Ask That’ quiz helps customers outsmart scammers

Will a bank ever ask you to verify your birthday and social security number? No! A banking quiz seeks to help customers outsmart scammers.

Think you could spot a banking scam? Don’t be so sure.

Many people are falling for fake phone calls, texts, and emails that appear to come from their bank. Thousands of bank customers have lost millions of dollars to banking scams, so now the nation’s banks are rolling out a new tool to help you spot a scam.

Questions like “did you get good grades in school?” or “have a professional job?” are examples of tricks bank customers have fallen prey to.

“I got a phone call from my bank, and I knew it was my bank because I recognized their phone number,” victim Sarah Robb said.

However, it wasn’t really her bank. It was a scammer who drained Sarah’s checking account within minutes.

In recent months, Corinthia fell for a slick email claiming a problem with her account.

“It began with an email to me, and it said $499 was going to be withdrawn from my account,” Corinthia said.

But it was really a phishing scam and before Corinthia knew it, she was out $1,600.

The American Bankers Association wants to stop this growing fraud.

Next time you get onto your bank’s website or check their phone app, look for a little button that says, “would your bank really ask that?” It will take you to a quiz, and some of those questions just might stump you.

RELATED: IRS sending out letters: About one in three people will get a request for personal information

RELATED: Jury duty scammer pretended to be a deputy to lure family out of home, family says

The Banks Never Ask That website tests if you can outsmart online scammers.

For

06
Oct
2020
Posted in internet

Eero partners with internet providers to sell its routers to customers

Eero is moving beyond consumers and partnering with internet service providers. The Amazon-owned router company has announced Eero for Service Providers, an offering that includes hardware and software tools for ISPs. It will be available in the US and Canada starting in November, with more features coming in December and throughout 2021. Eero says it’s offering the tools at “attractive price points.”

The platform includes three components at launch. One is Eero Insight, which collects usage data to help ISPs foresee customers’ Wi-Fi issues and address them early. The company estimates that the tool will provide technicians “up to an estimated 30 percent reduction in time spent resolving Wi-Fi issues.”

The second is Eero Secure, a subscription service that can be deployed with the company’s mesh Wi-Fi systems. Customers can use it to block attacks like malware, spyware, and phishing. It also includes parental controls. And Eero is also offering its Eero 6 Mesh Wi-Fi system to ISPs, which supports Wi-Fi 6 and includes a built-in Zigbee smart home hub. The company says that users will be able to manage their internet experience with an “ISP co-branded mobile app” — they can pause their internet service and share it with guests.

Eero isn’t the first manufacturer to release products like this. Comcast’s xFi internet platform also includes a subscription security service that blocks suspicious activity and quarantines devices. (Disclosure: Comcast is an investor in Vox Media, The Verge’s parent company.)

Source Article

06
Oct
2020
Posted in technology

Tone raises $4M to help e-commerce brands text with their customers

While many companies are using chatbots and other forms of automation to manage their communication with customers, Boston-based Tone is betting that humans will remain a key part of the equation.

“The traditional models of bots and humans is, ‘Hello, I’m a bot, now you get to battle with me to finally get to a human,’” said Tone CEO Tivan Amour. “Our verison of that is, ‘I’m a human using AI to get you the answers you need more quickly.’”

Amour and his co-founders Vlad Pick and Kyle Weidman previously created a bicycle startup called Fortified Bicycle, and he said they “figured out that the best way to close our customers on these $750 to $1,000 orders was to actually engage them in text message conversations.”

After all, when it comes to “high consideration” purchases like bicycles, people usually want discuss their questions and concerns with another human being. Over time, the Fortified team built what Amour said was a “semi-automated system” to help its sales team stay on top of these conversations.

“We started bragging to our friends about it, ‘You’ve gotta do this, it’s the future of mobile commerce,’” he recalled. “And they’d say, ‘Okay, that’s cool, but we don’t have any of the systems of doing that, we don’t have the salespeople.’”

Tone’s founders

So after selling Fortified Bicycle, Amour and Pick created Tone to help any e-commerce business manage similar text message conversations. Tone employs its own team of human agents to actually do the texting, assisted by software that helps them find the information they need.

It integrates with e-commerce systems like Shopify and Magento, and it’s already working with more than 1,000 brands like ThirdLove, Peak Design and Usual Wines — who are seeing as much as a 26% increase in revenue and a

06
Oct
2020
Posted in website

Basware Updates Developer Website, Bolsters API Library to Enable Faster and Easier Integration for Partners and Customers

Basware (Nasdaq: BAS1V) has launched an updated developer website, which contains all Basware APIs – P2P and Network – in one site. From invoice sending and receiving to master data imports and invoice transfer, the enhanced site documents 20+ APIs so that customers, developers, partners and third-party system integrators can develop integrations faster and with less effort.

“We believe open APIs form a foundation for building a holistic ecosystem,” says Dr. Matt Lees, Director, Platform Solutions at Basware. “API usage has been growing steadily and we see that our customers are starting to adopt APIs at an increasing speed. Basware offers flexibility by providing several integration methods as well as integration services and in-house delivery competencies. We will continue to expand the capabilities of our APIs and introduce more process APIs and some self-serving capabilities, such as a monitoring API, in the future.”

Easily accessible via a web browser, and always up to date, the developer website will feature the following:

  • API selection guide to help understand which APIs are needed for specific business scenarios

  • Full API manuals with detailed information on usage scenarios, common considerations, and fair use practices

  • API reference guide providing detailed field level information about Basware API

  • Practical examples that work “out of the box” for the most common scenarios

  • FAQ to get help with the most common questions

To learn more, read Integrate with Open APIs to Build a Business Ecosystem.

About Basware:

Basware is the only procure-to-pay and e-invoicing solution provider that empowers businesses with 100% spend visibility through 100% supplier connectivity and 100% data capture. Our cloud-based technology enables organizations to fully manage their spend, mitigate financial risk and reduce the cost of operations via automation. With the world’s largest open business network and an open technology ecosystem, we are uniquely positioned to

06
Oct
2020
Posted in technology

AT&T Just Screwed Over DSL Customers and Rural America

Illustration for article titled ATT Just Screwed Over DSL Customers and Rural America

Photo: Alastair Pike/AFP (Getty Images)

As of Oct. 1, AT&T has stopped offering DSL as a new service, according to USA Today. Existing DSL subscribers, who connect to the internet via copper phone lines, will be grandfathered in. DSL is definitely old technology, but many people, especially in rural areas, still rely on it for internet access. Internet service providers have mostly focused on expanding cable broadband and fiber networks in wealthy metropolitan and suburban areas. Basically, if you don’t already have DSL service and you need to connect to the internet, you may be completely out of options.

AT&T has seen the number of DSL subscribers slowly decrease over the years. The telecom reported 653,000 total DSL connections at the end of the second quarter of 2020, compared to nearly 14.5 million fiber customers, USA Today noted. That low DSL subscriber number is not surprising considering how broadband has grown and expanded since the ‘90s, but cutting off service without providing another option leaves many customers in digital darkness.

According to a joint report from the Communications Workers of America (CWA) and the National Digital Inclusion Alliance (NDLA), AT&T has been installing just the fiber foundation in some unserved and underserved areas, but not actually installing the rest of the equipment needed to connect it to other homes outside of a specific area. About 18 million U.S. households do not have broadband of any kind, including mobile or satellite, and 14 million of those households are in urban areas—the remaining 4 million are in rural areas. Of the 53 million households in AT&T’s home internet service areas, only about 15 million of them have access to fiber.

The report notes that households with fiber internet tend to be wealthier, with a median income about 34%