Tag: CRA

12
Oct
2020
Posted in website

CRA Website Error Puts CRB Applications on Hold

It seems like the Canada Revenue Agency’s (CRA) Thanksgiving surprise was not that good. Canadians are flocking on to Twitter and other social media sites to discuss the error message on the CRA website. Today, the CRA opened the application window for the Canada Recovery Benefit (CRB). Millions of Canadians logged in only to be disappointed with a message.

The message read, “You cannot apply for the Canada Recovery Benefit as you have applied for all eligible periods. The next periods become available every second Monday.”

And today being Thanksgiving, the CRA contact centre is closed. So, I guess you will have to wait until Tuesday to apply for the CRB. 

The CRA website error on CRB application

The CRA had less than a month to transition millions of Canadians from the Canada Emergency Response Benefit (CERB) to CRB. Also, it had to implement new sickness and caregiving benefits. To pile up the work, the CRA was waiting for the legislation on the new benefits to be passed till the end of September. This left the CRA with just two weeks to implement three benefits. To add to the trouble, the CRA website had two incidents of cyber attacks in August, which encouraged the agency to add a layer of security. 

All the above hurdles made the transition from CERB to CRB difficult. This is not the first time there has been an error in benefit payments. When the government launched the CERB in April, both the CRA and Service Canada were processing the claims. This led to some Canadian getting double benefit payments in April. The CRA rectified the error by adjusting the June payments for those who received double payments.  

The CRA will give CRB benefits 

Just like before, the CRA will rectify the CRB error when it